Evaluation of Spatial Layout and User’s Satisfaction with Facilities in Selected FRSC Headquarters in South-Western Nigeria
1Makinde, O. O., 1Adejumo, A.O. and 2Makinde, O.T
1,Department of Architecture, Ladoke Akintola University of Technology, Ogbomoso, Oyo State, Nigeria
2Department of Estate Management, Osun State University, Osogbo, Nigeria
DOI: 10.36108/laujoces/6202.71.0151
Abstract
A well-designed public service facility is fundamental to improving institutional efficiency, enhancing user satisfaction, and generating broader socioeconomic impact, especially for the Federal Road Safety Corps (FRSC). The spatial organisation of such facilities has far-reaching implications for sustainable infrastructure development. This study evaluates the spatial layout and user’s satisfaction with facilities in selected FRSC headquarters in South-Western Nigeria with a view to develop a design guideline. Data were collected through structured questionnaires, case studies, and direct field observations. The study adopted a multi-stage sampling technique. This method combines both purposive and random sampling. Out of 338 personnel, 188 personnel were sampled, representing 55.6%. This comprised 33 FRSC personnel and 155 other users. Descriptive statistical tools such as frequencies, percentages, means, and graphical illustrations were used for analysis. The results show that the purpose of visitation to FRSC office complexes comprised: driver’s licence, processing vehicle registration, road safety information, complaint submission, and official visit, having 32 (20.6%), 25 (16.1%), 18 (11.6%), 16 (10.3%), and 13 (8.4%), respectively. The results show that the access modes to the complex include: private vehicle, commercial transport, motorcycles, and walking with 55 (35.5%), 65 (41.9%), 22 (14.2%), and 13 (8.4%), respectively. Results show that the overall average means score of 3.89 MWV indicates that users generally agreed that the spatial layouts of the selected FRSC state head offices are functionally organised and capable of supporting administrative activities. The results show that users were generally satisfied with the available facilities, as reflected by the overall average mean score of 3.82 MWV. The study concludes that although functional zoning exists within the facilities, there are still opportunities to improve the positioning of support spaces, separation of incompatible activities, and enhance the efficiency of spatial allocation.
Keywords: Spatial Layout, User’s Satisfaction, Facilities, FRSC Headquarters, Nigeria.